AirtelTigo Will Provide Superior Customer Experience – Mgt
Telecom Company, AirtelTigo, says it aims to provide superior customer experience with improved network coverage, which creates a meaningful differentiation from its competitors.
“Through our combined network, we will offer wider and improved coverage and better quality of service to customers in both urban and rural Ghana,” said the Chief Executive Officer of AirtelTigo, Roshi Motman, during a courtesy call on the management by the executives of Network of Communication Reporters in Accra.
As the second-largest mobile operator in the country with over 10 million subscribers, Ms Motman explained that with the combined fiber footprint, the merged entity will provide greater value and better solutions to its customers.
She added that the company will create the right experience for large corporate organizations and particularly Small and Medium Enterprises (SMEs) to be confidently connected and help them to become more efficient and profitable.
Ms Motman pointed out that the merged entity has an extensive distribution network and it would focus on making things simpler, easier and better for customers. “Our Mobile Financial Services will also be greatly enhanced with combined agent networks and platforms.”
Touching on the benefits the merged entity will bring to the economy, Ms Motman, said: “Certainly, the Ghanaian economy will gain from our future investments and technology.”
The Dean of the NCR, Charles Benoni Okine, congratulated the company on a successful merger and said the visit formed part of efforts by the NCR to engage key stakeholders in the telecom industry.
He explained that the interaction with the AirtelTigo leadership team gave NCR an opportunity to understand issues relating to the merged entity and plans to ensure better service for customers.