Hundreds of AirtelTigo customers have stormed the company’s head office and other customer service centres across the capital, demanding answers for a two-day halt in telecommunication services.
Speaking to some angry customers at the Dansoman branch of the company, they said the network had suddenly stopped working since Sunday, September 23, 2018.
One customer told the PUBLISHER that, her network had completely gone off over the weekend but thought there was a fault with her phone until a friend complained of the same issue.
“Yesterday [Monday], the network just went off around 8:30 in the morning and I thought it was part of their normal things because sometimes the network goes off. But tt got to evening and it was still like that and then I saw the inscription, registration incomplete,” a customer said.
For Adjoa, who left the premises of the Dansoman branch, yesterday afternoon highly infuriated said she had been there all morning with no help coming from the Airteltigo officials.
Adjoa said she was an online business woman and had therefore purchased a large amount of internet bundle which she said, had vanished into thin air following the fallout.
Our reporter who boarded the same vehicle with Adjoa saw her alight at the office of another service provider and her reasons; “I am porting my number this very minute.”
The presence of scores of irate customers at the offices, had left the officials of the company overwhelmed.
As at the time of this report, the staff of the company were in the process of changing the faulty Sim cards for the customers.
Without any prior notice, some customers of Airteltigo were also asked to reregister their numbers.
Over the past six months, AirtelTigo has invested significantly in its network upgrade and consolidation, which will offer an enhanced customer experience nationwide.
The company has already increased its 3G population coverage across five― Northern, Upper East, Upper West, Brong Ahafo and Ashanti regions to become one big network.
The upgrade continues with the Eastern, Volta, Western and Central Regions which will be completed in September after which the Greater Accra region will follow after.
By: Grace Ablewor Sogbey/ firstname.lastname@example.org