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MTN Committed To Providing Quality Services — CEO

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Telecom giant, MTN Ghana, has guaranteed its cherished customers of quality and affordable services as the years come by.

According to the Chief Executive Officer (CEO) of the company, Selorm Adadevoh, MTN Ghana will, without hesitation, continue to pool in resources to ensure customers get the very best of services.

Mr. Adadevoh made these submissions while interacting with members of the Journalists for Business Advocacy (JBA), during a courtesy call on him, at the MTN Head Office in Accra, last Friday.

“In the spirit of quality of service, MTN has invested significantly in network quality. If we think about how much we have put in our network over the last two years, it is approximately $300 million and a lot of these have gone to address and improve quality issues,” he said.

Mr. Adadevoh was however quick to add that, the responsibility of quality telecommunication service does not solely lie on telecommunication companies.

He explained that other factors including battery theft and optical fibre cuts were some external factors that contributed to poor quality networks in Ghana.

“We can’t solve quality issue outside of our control. Therefore we need the collaboration of some of these external agencies like the Roads and Highways who build roads and in the process cut the fibre.

“We must come together and recognise fibre as a national asset so that the same prioritisation and seriousness attached to other national assets, are attached to fibre,” he added.

When the communication sector is able to eliminate largely some of these external factors, Mr. Adadevoh said, there would be a balanced score card to measure quality.

NCA Fine

Reacting to a fine placed on some Telcos by the National Communications Authority (NCA), the CEO said the company is yet to interact with the NCA to understand the tenets of the sanction.

With MTN attracting a fine of GH¢9,080,000, the network operators were sanctioned for their non-compliance with various Quality of Service (QoS) requirements.

But MTN says “It is doing a lot, way beyond what our obligations require us to do for our customers.”

Spectrums

Mr. Adadevoh expressed the need for MTN to acquire more spectrums in other to meet the needs of its growing customers.

“Today when you look at how spectrums have been allocated in Ghana, there is no mechanism to allocate spectrum based on the size of the company,” he lamented.

Nonetheless, the MTN boss says, negotiations are underway to acquire more telecommunication frequency for the company.

The company further hopes to influence policies that will help with the judicious allocation of spectrums in the country.

Present at the meeting were, MTN Ghana Corporate Service Executive, Mr. Samuel Koranteng and MTN Ghana Senior Communications Manager, Mrs Georgina Asare Fiagbenu.

JBA

President of JBA, Suleiman Mustapha speaking on behalf of the delegates said, the association will continue to advocate on issues that are peculiar to MTN Ghana as well as the telecommunication industry in a whole.

Key amongst projects the association had extensively advocated on behalf of MTN Ghana include, mobile money fraud, optical fibre cuts along construction areas in the country, battery theft, and as well as highlighting various social interventions by the company.

By: Grace Ablewor Sogbey

ksogbey@gmail.com

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