The Public Utilities Regulatory Commission (PURC) says it is investigating claims that some electricity consumers are reportedly not benefitting from the tariff reductions announced a few months ago.
The PURC, in March, announced a reduction in electricity tariffs of between 10 and 30 percent for residential and commercial consumers.
Some consumers “mainly on the prepared metering system are complaining of not experiencing the impact of the reduction.”
In a press statement punlished to respond to the complaints, PURC said the electricity tariff reduction has largely been implemented by the Utilities as per its monitoring feedback.
However, it said the Commission is investigating the said anomalies to ensure that rates charged by Electricity Company of Ghana (ECG) from the effective date are the PURC’s approved Gazette tariffs”.
It further urged consumers who have not noticed any reduction in their tariff since the announcement to contact ECG for clarification “if not satisfied, should forward to PURC for redress.”
ECG tariff reductions took effect on April 1
Although the PURC announced that the tariff was to take effect on March 15, the Electricity Company of Ghana decided to begin implementation on April 1, 2018.