Up Your Customer Service Skills – Joseph Osei Owusu
The first Deputy Speaker of Parliament, Joseph Osei Owusu has charged front desk officers in public institutions to let the acquisition of certificates in Customer Care reflect in their daily activities.
He observed that often times, practitioners exhibit the direct opposite of what actually their work requirements entail hence the need for a paradigm shift for the benefit of the entire populace.
Mr Osei Owusu who is a lawyer urged front liners to avoid discrimination against their clients but help facilitate the objectives of which they visit stating that that will enable them become good ambassadors of the institution.
Addressing participants at the end of a four- day training programme on Customer Care by the Parliamentary Training Institute, Mr Osei Owusu who is also the Member of Parliament for Bekwai in the Ashanti region urged front desk officers to keep their environments clean at all times as an essential element of good customer relations.
According to him a clean environment speaks volumes about an organization therefore the need for them to keep their environments clean.
“The first encounter of everybody apart from you the person is your environment, if you are the front office person, make sure your environment is clean and welcoming and that would speak volumes about your organisation’’ he revealed.
The Chairman of the Appointments Committee of Parliament also charged customer service personnel become conversant with what called the three as (Available, Affable and Ability) to help provide adequate and satisfactory service to their customers.
He urged them to make themselves available to their customers always whiles being affable to their clients to cultivate their confidence and trust in their services.
The tendency to avail oneself and be friendly to one’s client he said often times overshadow the client’s focus on the ability of the service provider to deliver on their mandate.
The cultivation of these traits he said will help them attract and maintain customers at all times.
Participants drawn several public institutions including, immigration service, fire service, Registrar Generals Department, Public Services Commission, CHRAJ, GRA, GBC among others.
Source: Christian Kpesese