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NCA Fines MTN, Vodafone, AirtelTigo And Glo Over Poor Service


The four leading telecom companies have been slapped with penalty totaling GHc34,065,000 by the industry regulator, National Communications Authority (NCA), for what it described as poor quality of service.

AirtelTigo, Glo, MTN and Vodafone were fined for their non-compliance with various Quality of Service (QoS) requirements.

AirtelTigo picked up the heftiest fine of GHC11,635,000, followed by Glo being fined GHc4,460,000, MTN fined GHc9,080,000 and Vodafone receiving a GHc8,890,000 fine.

In a statement, the NCA noted that it undertook the quality of Service monitoring in the Greater Accra, Eastern, Western, Northern Regions and two districts in the Ashanti Region in the phase one of a nationwide monitoring exercise.

“The monitoring enabled the Authority to determine the MNOs which were unable to meet their Licence Key Performance Indicators (KPIs) in some District Capitals with regards to QoS; Obligations for Coverage, Data, Voice and Speech Quality.”- the statement reads.

The NCA regularly undertakes QoS Monitoring to determine whether the telcos comply with their licence conditions and to ensure that consumers receive the best quality service they have paid for.

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